FAQ
Trade Account
I submitted my application. What’s next?
Approved members will receive an email notification within 5-7 business days.
If you have an existing account with your email address on shopterrain.com, your trade account will be applied to your existing credentials. If you do not have an email registered with us, we will create an account for you and will send your login information with your trade account approval email.
Upon approval, you will be able to sign in to the regular customer portal (My Account in upper righthand corner of site) and your discount will be displayed at checkout.
What is the trade discount?
If you’re a designer or landscape architect, we encourage you to become part of our Terrain Trade Program. As a member, you’ll enjoy 20% off all non-sale purchases!
Discount applies to non-sale items.
Are taxes still charged on my order?
Unfortunately, we are currently unable to waive taxes online for tax-exempt customers at the time of checkout. After submitting your order, please email your order number and request to [email protected], and we'll issue a credit for taxes charged. For orders placed over the phone at 877.583.7724, taxes can be removed prior to submission.
Please submit a resale certificate with your request.
I placed an order before my application was approved. Can I still get the trade discount?
Per our price adjustment policy, we will gladly offer you a price adjustment if the original date of shipment was within 14 days of application approval.
You can email [email protected] with your order number for price adjustment.
If my firm has multiple designers, can I have a card for each of them?
Membership is not transferable, and is offered to individuals only. If your firm has multiple designers, each must individually apply for membership. Please make sure each applicant uses their own email address when applying.
What is your return policy?
Our return policy for trade customers is the same as our regular return policy, which you can find here.
Approved members will receive an email notification within 5-7 business days.
If you have an existing account with your email address on shopterrain.com, your trade account will be applied to your existing credentials. If you do not have an email registered with us, we will create an account for you and will send your login information with your trade account approval email.
Upon approval, you will be able to sign in to the regular customer portal (My Account in upper righthand corner of site) and your discount will be displayed at checkout.
What is the trade discount?
If you’re a designer or landscape architect, we encourage you to become part of our Terrain Trade Program. As a member, you’ll enjoy 20% off all non-sale purchases!
Discount applies to non-sale items.
Are taxes still charged on my order?
Unfortunately, we are currently unable to waive taxes online for tax-exempt customers at the time of checkout. After submitting your order, please email your order number and request to [email protected], and we'll issue a credit for taxes charged. For orders placed over the phone at 877.583.7724, taxes can be removed prior to submission.
Please submit a resale certificate with your request.
I placed an order before my application was approved. Can I still get the trade discount?
Per our price adjustment policy, we will gladly offer you a price adjustment if the original date of shipment was within 14 days of application approval.
You can email [email protected] with your order number for price adjustment.
If my firm has multiple designers, can I have a card for each of them?
Membership is not transferable, and is offered to individuals only. If your firm has multiple designers, each must individually apply for membership. Please make sure each applicant uses their own email address when applying.
What is your return policy?
Our return policy for trade customers is the same as our regular return policy, which you can find here.
